Potomac Digitek (PODI.com): About Us

Each year since we were established in 1994, Potomac Digitek continues to set new business milestones. Our significant business measurements continue to improve – company revenue is up, the client base is expanding, our staff continues to grow in number and skills, and we're offering new services and improved technologies.

From the beginning, our founders knew their model for an independent, service-based business was not typical for an Internet start-up. While others were gathering investment funds to develop a new-economy business, amassing substantial debt in pursuit of pent-up demand on the Net, or both – we focused on delivering superior technology services to our clients.

Our efforts were rewarded as we have been able to maintain a debt-free, profitable business with double-digit revenue growth and enviable client retention. Today Potomac Digitek supports more than 150 active association web sites and more than 40 corporate web sites. For a list of our clients, visit our Current Clients page.

Service That Sets Us Apart

“We couldn’t offer the services we do without the support we receive from Potomac Digitek. All we need to do is call, and any problems are taken care of immediately. We know that we can rely on them for whatever we need. They are extremely service-oriented and always follow through on their commitments. Our web site is the way people know us, and I can’t take any chances with that.”

— Vicki Schieber
Council on Employee Benefits
Executive Director (retired)

Our continuing success is a result of many factors, but the one that separates Potomac Digitek from the competition is our commitment to our clients.

Our clients know that when they call with a question, need us to fix a problem, or want to discuss new features, they get results. Even if the issue doesn't pertain directly to the Web site, clients know that they can call us for an opinion or referral.

We believe Potomac Digitek's success is a direct result of our clients' success. That's why:

all of our employees are ready to address client questions and concerns.
we dedicate significant company resources to maintain quick response times (most changes within one business day)
we respond to requests quickly – offering solutions or studied options as needed.

Whether a new client is starting from scratch or just looking for someone to take over the day-to-day maintenance of an existing site, our team brings a vitality to the process that generates positive results. As a result, the majority of Potomac Digitek's new clients are generated by referrals from existing clients.

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Broad Range of Capabilities

“Everything is working great this morning with the launch of the unique passwords [project]. Thanks for all the hard work.. Everyone here at ASA is very happy with the ability to capture the log on information from our members [now] we can get a better idea as to the members that are accessing the site.”

— Ray Richards
Director of Information Services
American Staffing Association

Just a few years ago, Web sites were just text and graphics. A few pages constituted a full-blown site. Now it's not unusual for sites to have hundreds or thousands of pages, numerous supporting programs, secure e-commerce capabilities, and the bandwidth needed to support a worldwide pool of visitors.

To meet these demands and to provide the broadest possible range of services for our clients, we've expanded our staff from just two employees to our current staff of 18. We've added programmers, graphic designers, and client support team members. In addition to new employees, we also invest in staff training, new software, and new hardware in an effort to stay at the forefront of service providers.

Potomac Digitek is committed to providing the services our clients want and need – and we're willing to make the investments necessary to make it happen. To find out more about what we can do for you, click here.

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Quality You Can Count On

Potomac Digitek's dedication to superior service and the belief that client success is tied to our success drives the company's commitment to providing quality solutions.

In fact, many of our client sites have won awards for their overall design, as well as for their ability to serve users effectively. By combining exceptional graphic design with advanced technologies such as online databases, site searches, or integration with back office management tools, we ensure that our clients' sites get results.

While we always strive to buy, build, or deploy the best solutions and services, we still encounter unexpected problems. When we do, we look for ways to avoid repeating or exasperating the problem. For example, as our clients' dependence on their Web sites grew, we implemented new backup and recovery procedures that help ensure important e-commerce transactions are logged and tracked in case recovery is needed.

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Value for Your Organization

“We are all delighted with the new site. In my experience, it is rare that companies – and people – provide as consistent level of customer service as you and the staff at PODI do. I have worked with you for two years now, and you continue to make me look good because of the work you do – responsive and fast.”

— Stephanie Peditto
National Quality Forum

Our concrete and practical approach to solving client problems helps Potomac Digitek deliver reliable services on time and within budget. It also helps our clients avoid the pitfalls of "bleeding-edge" technology while maximizing services delivered to the broadest section of their target audience. We'll trade off emerging technology not yet widely in use for trusted methods that everyone can use.

Solid performance on proven technology within a fixed price contract – that spells success for Potomac Digitek clients.

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